in Russia and you are under the age of 18; or
in Japan or Taiwan and you are under the age of 20; or
anywhere else in the world and you are under the age of 16.
2. WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?
2.1. When you register for an account with us, place an order with us or send us an enquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit card numbers. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and if you have consented to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.
2.2. We may also at times ask you for other information, for example product size and category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.
2.3. We may collect statistical information about site traffic, sales and other usage related information that we may pass on to selected third parties. These statistics do not include any information that can identify you personally.
2.4. We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.
In addition, for quality control and training purposes, we may monitor or record your communications with us.
2.5. We will at all times seek to comply with the requirements of UK Data Protection Act, 1998 (the "Act") and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
2.6. Your data will be held on a secure server behind a firewall by our store host Shopify Inc. (Host) in the United States on behalf of Strathberry Limited, 11 Rutland Square, Edinburgh, EH1 2AS, United Kingdom who will act as Data Controller for the purposes of the Act. By providing us with information you consent that your data will be transferred to our hosts secure servers in the United States. Please contact Strathberry at email@example.com if you have any queries in relation to your data.
3. RETENTION AND DELETION OF PERSONAL INFORMATION
3.1. We shall only keep your information as long as you remain an active customer and or as otherwise required by law.
If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact us at firstname.lastname@example.org.
4. COOKIES AND HOW WE USE THEM
4.1. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our Host web server sends a cookie to your computer that allows us to recognize your computer. By associating the identification numbers in the cookies with other customer information that you provide when for example your login to the site, then our Host knows that the cookie information relates to you.
4.3. By continuing to use this site, you consent to our Hosts cookie settings and agree that you understand our Hosts cookies policy, which explains how you can manage your cookie choices and preferences. Please be aware that restricting cookies will impact on your user experience and may prevent you from using part of our site.
4.4. Third parties such as Criteo may place cookies on the browsers of visitors or use similar tracking technologies (such as advertising IDs in environments that do not support cookies) and may send their own cookies to the visitors’ cookie file for remarketing purposes.
5. HOW DO I UNSUBSCRIBE FROM STRATHBERRY EMAIL UPDATES?
5.1. If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences. You can do that as indicated in the particular communication, e.g. by using the unsubscribe link which is included on all email updates.
6. WHAT YOU CAN EXPECT FROM STRATHBERRY
6.1. We will at all times seek to comply with the requirements of the Act to ensure that the personal information you give to us and our Host is kept appropriately secure and processed fairly and lawfully.
7. OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION
7.1. In certain circumstances we may share your information with affiliated companies, joint ventures, franchisees, licensees and selected service providers who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. This includes the companies we have chosen to handle our order dispatch service and any delivery company that we may use from time to time. We may also share your information with other companies who assist Strathberry in promoting Strathberry products and services in order to provide you with enhanced customer services and/or share information about Strathberry products and services with you. In each case, we will only provide these companies with the information that they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Act.
7.2. You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Strathberry. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to ensure that it remains secure.
7.3. In the event that we or a part of our business undergo re-organization or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organized entity or third party.
8. UPDATING AND REVIEWING YOUR PERSONAL DETAILS
You can amend or update your information by logging into My Account on the Website and amending your details as appropriate. Please contact us at email@example.com for assistance.
10. THIRD PARTY LINKS
11. SECURITY STATEMENT
11.1. Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.
11.2. Our Host does however use strict procedures and security features to try to prevent unauthorized access wherever possible. Personal information provided to Strathberry via the Website or via any Applications and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image.
The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.