What is Strathberry Insider?
Strathberry Insider is our VIP programme. You can earn points on all your purchases and by completing certain actions such as following us on social media. As you earn points you will unlock exclusive perks and benefits. To find out more and join Strathberry Insider here.

I am shopping in a different currency. Can I still earn points?
Yes, you can. Please note that points are calculated based on the base GBP for the item you have purchased. You will be allocated points on this basis. Variances may occur with other currencies.

How do I sign up for the rewards program?
Simply create an account here and enter your name, email, and a password.
If you currently have an account with us, you’ve already been enrolled in our rewards programme so you can sign in and start earning points.

I already have an account. Do I need to create a new one to earn rewards?
All customers with an active account were automatically enrolled in our Strathberry Insider programme and given the 50 points you would earn for creating a new account.

Where can I find all of my rewards account info?
The Strathberry Insider page is your hub for all your rewards and benefits. You can access Strathberry Insider here.

Will I receive points for purchases I made prior to creating my rewards account?
You will only receive points for purchases made after the go-live date of Strathberry Insider. Purchases made prior to this date are not valid for points earning. Going forwards, make sure you are logged in to your account when shopping to redeem your points.

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
Contact customer service by emailing customercare@strathberry.com and our team will be happy to assist you with merging your accounts.
 
Do my points and tier expire?
Rewards points and tiers earnt will expire after 12 months of account inactivity. Any action that earns you points (like making a purchase or leaving a review) or redeeming your existing points will keep you active in the program. If you haven't been active for nearly a year, we'll email you a reminder a month before your points expire.

How is my VIP tier determined?
Your VIP tier is determined by the amount you spend on strathberry.com in one year.

When you create an account, you will automatically be part of our Insider tier and eligible for exclusive benefits. To reach:

Innovator, you must spend $1,000 and make two purchases

Icon, you must spend $2,000 and make three purchases

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

What products can I receive discount on using my Strathberry Insider rewards?
Your Strathberry Insider discount codes may be used across our entire full-price product range. They can not be used in conjunction with any other sale or discount.

Do I qualify for Free Returns?
Our Icon status members in the US and Canada can enjoy free returns. Simply submit your refund via the link here and our Customer Relations team will take it from there. Our standard refund terms and conditions apply.

I earned points or moved up to a higher VIP tier with my last purchase, but now I want to return it. What will happen to my reward?
If you earn points on a purchase and later decide to return that item or items, the points corresponding to the returned item(s) will be deducted from your points balance. For example, if your purchase totalled $500, and you returned $300 worth of merchandise, the 500 points you earned would be adjusted to 200 points after the return is processed.

Your Strathberry Insider Tier will be determined by the amount spent after returns—if you moved into a higher tier with your most recent purchase but decide to return that order, your status will revert to your previous tier until you make your next qualifying purchase. 

I signed up for the Birthday discount but I didn’t receive it.
Happy Birthday! In order for you to receive your birthday discount on your birthday, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.

All successive birthday bonuses will be emailed to you on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

FAQs